Executive assistant manager (hospitality)

Oversees and directs all aspects of the Rooms Division and sub-depts by performing the following duties.

Essential Duties & Responsibilities:
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet business demand.
Conducting pre-shift meeting with staff and review all information pertinent to the day's business.
Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate theses tasks.
Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Anticipate guests' needs. Respond promptly and acknowledge all guests, however busy and whatever time of day. Handle all guest complaints in a polite and professional manner.
Anticipate sold-out situations and know how many rooms are overbooked. Locate alternative accommodations for guests and "walk" guests, following hotel policies and procedures.
Review previous night's no-shows, verify and ensure billing of such.
Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Identifies training needs, develops formal training plans and implements training sessions. Must be actively involved in ongoing technical and personal service training on a daily basis.
Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained.
Assist staff with their job functions to ensure optimum service to guest. Assist at Front Desk, Reservations, Bellstaff & Housekeeping as needed.
Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with Department Heads, Human Resources Manager and General Manager as appropriate.
Conducts comprehensive monthly departmental meetings to include review of procedures of events which warrant special handling and detailed information.
Controls and analyses, on an on-going basis, Front Office costs to ensure performance against budget.
Participates in the preparation of the hotel's Strategic Plan, Marketing Plan and Goals Program. Prepares the Front Office budget.
Monitors and controls the inventories for operating equipment and supplies.
Monitors and controls the Front Office operation in the areas of revenue expenditure, profitability and performance against budget.
Adhere to hotel requirements for guest accidents or injuries and in emergency situations.
Ensure that all V.I.P.'s are pre-registered according to standards.
Inspect V.I.P. arrival room's daily, ensuring compliance to standards.
Monitor V.I.P. arrivals; greet and escort them to their room.
Review resumes for arriving groups; organize and coordinate master accounts and group special requests.
Other duties as assigned.

Supervisory Responsibilities
Directly supervises 20 - 50 employees in all rooms divisions operation.
As Executive Committee member, carries out executive responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements
Preferable but not necessary: a Bachelor's degree (B.A.) from a four-year college or university; and must have at least five years hotel experience or at least three years in a Management position.
Experience must be in a large hotel.
Effective supervisory skills.
Fluent in English language required, additional languages are a plus.